Welcome to the FAQ page

Don't hesitate to contact us directly on 1800 021 233 or email Customer_Service@scholastic.com.au if you can't find the answers you need.

Getting started

You will be prompted to complete the 'Wizard' on your initial log-in. This guides you through setting up your profile and Classes and Issue settings. This will enable the platform to give you the full benefit of tracking your Book Club orders by class and child. Follow the steps presented and select 'I've completed this step' when done.

For resources to help you run Book Club, please click here

Why do I need to follow the Setup Wizard?

To ensure easy ordering, you must set up your profile and class/es from the beginning as per the 'Wizard'. Taking the time to do this now will make future ordering and ongoing distribution and delivery of books easier for you.

 What if I don't want to set these up and just want to order?

You cannot place an order unless your Profile and Class/es have been set up.

Profile Settings

Profile settings allow self-management of the options for your account. It is essential to correctly set your School, Club, and Contact roles to enable the suitable options for you. For example, setting up as a Book Club Organiser for a whole year in a school or an entire school enables the addition of multiple accounts and classes. Selecting 'I only order for my class' will not allow the addition of other classes/es.

Organisational Roles

When becoming the Book Club Organiser for a teacher's class, please select the Teacher in the Class section using the Teacher search Wizard or start typing the teacher's name; add all the Class details, then choose Add. A message will appear stating that an email will be sent to that teacher advising them that you have taken on the role of Book Club Organiser for them. To completely agree with that action, the email will go to that teacher's account and set their Club role to "Someone else organises club for me".

Should the teacher wish to take Book Club organisation back, they must log into their club account and select the role of "I organise Book Club for my class".

Adding Classes

To add a class, select Classes to select a teacher by clicking the search icon beside Teacher or typing the teacher's name, selecting the Year Level, and entering the number of Students. Adding Classes allows a Book Club Organiser to enter Book Club Orders by Class without needing to log in and log out as different users.

Adding Students

Students are added when ordering. Select the Add Student button on the right side of the Order panel, enter the name and gender and submit. The child's name will appear under the class selected, ready to add their order. This Student information stays with the class selected for all future orders until changed so that it will be available for the next issue order.

Why do I need to provide student names and class details?

A student's name and class information will only be used to facilitate a child's book order delivery and make distribution within the school much easier. Rest assured, children will not be marketed to or contacted in any way by Scholastic.


  1. Select the relevant Issue from which you'd like to order.

  2. Add the Class.

  3. Add a student.

  4. Enter the book reference number from the Book Club catalogue (note that all data is automatically saved; there is no need to press Submit to keep the data).

  5. Enter the payment information.

  6. When finished, add or select the next student.

  7. When one Class is complete, select the next Class and repeat Steps 1 to 5.  If you need to leave mid-order, select Exit Order. When you're ready to resume, go to  Open Orders to recommence.

  8. At the end of the entire order, select Submit.

  9. Reconciliations (your order summary) will appear by Title, Club, Class and Student.

  10. Select Submit. Payment information will now be presented. Add any additional Scholastic Rewards or Vouchers as payments here.

  11. Select Invoice to be invoiced or Credit Payment to pay by credit card.

  12. Your order is now complete.


Payment details are available on the Order entry form when entering by student. This allows you to collate payments as you go, passing them through to the payments screen. It is not mandatory but assists in the order tracking. A reconciliation report to automatically highlight variance is being developed.

Distribution reports

Distribution reports are available (under Reporting in the Order section) after submitting a Book Club Order. Class, Teacher or Student can allocate reports, and an individual student level can also be viewed. This can be exported to Excel, PDF or Word format and is a valuable tool for distributing books when they arrive by class.

Issue settings

Please nominate the issues you wish to participate in by ticking the problem in the Classes section under the Issues tab.

Late orders

Orders can be submitted up until the Issue disappears from the Order screen. If the Issue does not appear, then that Issue is not available for the student to order.


Each Book Club order earns Scholastic Rewards on the net amount ordered at a rate of 15%. These Scholastic Rewards are applied after the submission of the Book Cub order. Scholastic Rewards for the order will appear on your Order Confirmation and in your account 24 hours later. Scholastic Rewards expire 12 months after their date of issue.

Using Scholastic Rewards

Scholastic Rewards can be used on any order and are presented as part of the payment options upon submission of the order. Scholastic Rewards can also be used on Teacher Essentials and School Essentials in the same method.


Invoices will be sent to your school, with picking slips arriving by class. It is essential to set up classes so that each order arrives in class order.